The worry about my neighbour

Over the last few weeks my neighbour has started exhibiting some should range behaviour. Originally I had put this down to the sheer fact of being bored whilst retirement being thrust upon her.
The last few weeks have made me worry quite a lot if I’m honest.

Take today for example something was going on over the way and in the space of about 10 minutes I saw my neighbour who I think is about 75 walk into the house walk arraigned the kitchen, sit down, get up, come out of the house and walk down the road a little bit and come back. She did this about half a dozen times before finally putting on the coat so it looked like she was actually going out but then I had the last moment she went back indoors.

Granted this might not seem like anything strange but given the last few weeks I am starting to worry.

Take two weeks ago I pull up in my driveway and the sheer sat on her bench in the world of Rome.

I simply ask how are you doing are you okay? The next minute she’s in floods of tears coming over to mine being worried about being hospitalised or put into a special unit in absolute crying hysterics. That is not something I know how to deal with other than to offer a cup of tea.

A couple of days later the same situation happened again this time I took to the hospital I took to the doctors and then a couple of hours later two police cars showed up at my neighbours next door, she leaves with a suitcase, the husband leaves half an hour later, then the police bring her back, and then the husband returns.

So figuring that it might be good idea to try and keep you occupied I asked if she would look after my dogs for me one afternoon.

The rationale behind this is that she would have something positive to do, to focus on et cetera et cetera. This turns out was not a good idea because 10 minutes after asking her she comes over to check, doublecheck, triple check, and then quadruple check all in the space of 30 minutes.

No it is not that I mind in the absolutely slightest if anything quite the opposite I am glad I am there so she can have some reassurance but she seems to get so incredibly windup and worried that she is going to forget something she kept coming back and asking over and over.

It seems like she’s getting a little bit obsessive with having to do the smallest task and is worried about getting it wrong because I she said her husband apparently shouts at her. I am not going to say anything about that as all I’ve heard is small village talk so unless I’ve heard of it or experience it I am not saying a word.

I wish I knew more about the situation. I know that she has a vitamin D deficiency which makes itself all the more apparent when it’s time for the injection to happen as she turns from a reasonable Colton lady into pretty much a quivering wreck of a woman.
Which is not good to see.

These mood swings seem to come and go right up until the fact she is on her medication again.

I hate saying that, “on her medication” it makes me sound like I believe that pills on the way just to make things easier.
The good news is that it seems that she is getting some sort of social healthcare help and she’s getting regular visits from what I seem are nurses and day care people if that’s the right word.

To be honest it quite heartbreaking to see her just sat outside looking incredibly sad into the sky with nothing to do.

From what I have gathered she doesn’t have any friends or social circles and I don’t think it’s been helped recently that husband has disappeared for two weeks at a time to go on “holiday” to look for houses in Spain.

The last time he went away it looks like there was some sort of intervention with a few friends from the village and her daughter driving from Bristol to come and collector for the period the husband was away.
For me it’s a case of wishing I knew what I could do to help. It is not my place to interfere by have always hated that statement.
If you see someone in distress or trouble should you not try to help? Is when she comes over in Taylor’s what can I merely say or do? He doesn’t actually tell me anything or open up to me in the slightest because maybe she scared I don’t know why.
Anyways if anyone out there knows what the signs all submissions are of dementia or anything serious please do let me know.

The worry about my neighbour

Just made it to Friday 

This is my fourth day of getting up at 6:45 AM and I certainly feel a lot better now than I did at the start of the week.
So I should really talk about the office. It is quite a big room with no natural sunlight coming in whatsoever, but that is not technically true it comes through so windows right at the top of the ceiling but then we have blinds time to cover the sunlight so we don’t get any glare on the monitors.

It manages to go from being just about unbearably cold to needing to go to the toilet and used a hand dryer to warm up my hands but even so it still warmer than being home.

As you might expect the keyboarding mines provided is the cheapest of the cheap with RSI inducing polities that only someone like Bridget CU, Dell, HP could ever come up with.

Yes my RSI injuries have started to come back to me all thanks to the incredibly cheap and RSI inducing keyboard and mouse combination that only someone like Dell, Fujitsu or HP could come up with.

However all these are just mere ripples in the ocean of annoyance when it comes to being compared to the helpdesk software.

Let me explain.

  • An email comes in from the customer.

Instead of the helpdesk software automatically creating a ticket for an issue it is left to someone to manually copy and paste all of the data into the helpdesk system.

Helpdesk agent replies and email is sent to customer. 

  • Customer replies and it goes back into the inbox which the helpdesk software doesn’t scrape.
  • Agent copies and pastes the reply from customer back into the ticket which you have to find via searching.
  • Repeat until ticket is closed.

Now apparently this helpdesk software was supposed to be fully operational in July last year’s is already some eight months behind schedule. Now in fairness to guy responsible for this has been working incredibly hard but I am not entirely sure if he’s working hard for the sake of working hard or working smart.

The idea behind this new helpdesk is that when customers submit a ticket it will show knowledge base articles which may help to resolve the issue.

Speaking from practical experience most people don’t bother to look at the articles and is quite often they are relevant but that might be just my old jaded cynical point of view.

When I asked the guy responsible for this “helpdesk” he said it would take it least another three months to set up and get ready. So all in all this project for a helpdesk to scrape an email inbox and create support tickets is delayed by year.

This worries me because the phone inside the office goes pretty much non-stop from 9 AM till about 4:30 PM where there seems to be a slight respite and things ease up a little.

Right now there are more issues being raised than fixed which is necessarily a bad thing but when you get to the point of coming in on the weekend to fix issues rather than spending that time to try and implement something to make life easier I am not so sure that priorities are being put in the right direction.

This gets me thinking about why is there so much pressure on these guys in terms of numbers and I think as “New World” as this boss of this company is it still comes down to the hard lines and fax of closing cause Dane for the stats to look good.

Sure there is a big part of me that wants his help the system to run properly because I’m lazy but the main part of make is thinking that my mind is still boggling from the fact that it is just so inefficient.

To be honest being the new boy there and not knowing any of the fixes my time would probably be best spent looking how to set this system up or indeed finding out if there is a test server available to use.

Already this seems to be in the infant stages of being thwarted because the next six weeks are the busiest ever in the accounting world what with the tax year end coming up and these new liked it is live changes but the mantises government upbringing then.

This does remind me of when I owned my own company because I could see just how inefficient companies were being run and it annoyed the living hell out of me.

Is not to say that I don’t understand their reluctance a to invest time and energy into making things more efficient but the my point is always this. They always going to be busy, they always going to be growing for the foreseeable future, so this is a problem that is never going to disappear and is going to need addressing. So why not sooner rather than later?

In something completely different if you know anyone out there is willing to do some transcribing on the cheap please let me know

Just made it to Friday 

Back to work day 1

We are 1422 in the afternoon and I am just about to go back to work. It is been a pretty interesting morning. As I feared the helpdesk is a very reactionary place which is no four of their own. Here is a software company providing accounting software with pretty much every client being the spoke.
This means that trying to create knowledgebase articles, training videos or anything like that I don’t think is really feasible.
Most of the support calls seem to be quite in depth with regards to adjusting SQL tables, VAT codes and tweaking some custom code that’s been written somewhere by someone who may or may not have given proper documentation.
I am really am well and truly the oldest person on the helpdesk. My colleague sitting to the right of me has just turned 22 and would you believe it, he is the son of the owner of the company. I did wonder how he managed to afford a Rolex.
There are three systems which don’t talk to each other, one is the helpdesk system, to is an internal helpdesk system, three is another document control management system. All of which are in various states of disrepair, an organisation so warm and so forth.
Right now clients log support issues by either sending an email to the company or telephone support. The helpdesk system that we use doesn’t automatically Paul helpdesk requests instead it is a case of copy and pasting into the support system.
I have a distinct feeling that the guy in charge of the helpdesk system doesn’t quite know how to automate this process.
I can see many ways to make the helpdesk more efficient than it is but this is a company who is always looking to push out the next new big moneymaking project rather than focus on making customer support is more streamlined.

I can’t help but think that even though I said I would be aiming for maximum efficiency all they are going to do is dump me on the telephone and have me answering phone calls.
At least I get an hour for lunch

Back to work day 1